1. About the Programme and definitions
1.1 The PickleballEire Loyalty Programme (the Programme) is run by AirsoftEire Supplies Ltd, trading as PickleballEire, a company registered in Ireland under company number 587850, with its registered office at The Brewery Business Park, Dundalk, Co. Louth, A91 N6C0 (PickleballEire, we, us, our).
1.2 These terms and conditions (the Terms) apply to everyone who is a member of the Programme. By creating an Account you agree to these Terms.
1.3 In these Terms:
- Account means your registered customer account on the Website.
- Gift Card means a PickleballEire gift card or gift voucher.
- In-store means at the PickleballEire physical shop.
- Member or you means an individual who holds an Account and is enrolled in the Programme.
- Online means on the Website.
- Pickle Points (Pickles) means the loyalty points earned and redeemed under the Programme.
- Qualifying Purchase means a purchase that earns Pickles under section 3.
- Reward Code means a single-use money-off code issued when you redeem Pickles.
- Website means www.pickleballeire.com.
1.4 Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2022.
2. Membership and eligibility
2.1 The Programme is open to individuals aged 18 or over. You join automatically when you create an Account on the Website.
2.2 You may hold only one Account. Pickles cannot be earned across, or combined from, more than one Account.
2.3 Employees of PickleballEire may not earn or redeem Pickles while they are employed by us.
2.4 The Programme is for individual retail customers only. The following may not earn or redeem Pickles:
- business customers buying for trade, resale or other business purposes;
- pickleball clubs, associations, schools and other organisations; and
- individuals who receive wholesale, trade, club or other negotiated pricing or discounts from PickleballEire.
This does not exclude an individual club member who buys at standard retail prices for their own use. If we reasonably believe an Account falls into one of these groups, we may remove it from the Programme and cancel any Pickles earned on those purchases.
2.5 Membership is personal to you. Pickles cannot be sold, transferred to another Account, shared, or donated.
2.6 You are responsible for keeping your Account password confidential. Please tell us straight away at sales@pickleballeire.com if you think someone else has used your Account. We are not responsible for Pickles earned or redeemed by someone else using your login details, unless this happened because of a failure in our own systems or security.
2.7 You can leave the Programme at any time by closing your Account or contacting us. Any Pickles in your Account when you leave will be cancelled, so please redeem them first.
3. Earning Pickle Points
3.1 You earn 1 Pickle Point for every full €1 you pay on a Qualifying Purchase In-store or Online. Pickles are calculated on the amount actually paid, including VAT and after any discounts.
3.2 Paying with a Gift Card counts as a Qualifying Purchase, so you earn Pickles when you spend a Gift Card.
3.3 You do not earn Pickles on:
- buying Gift Cards;
- delivery charges; or
- any part of a purchase paid for with a Reward Code.
3.4 Pickle Points are added to your Account 24 hours after your order is paid for. For example, if you pay at 1pm on Thursday, your Pickles will appear at about 1pm on Friday. Occasional short delays may occur.
3.5 In-store, you must give a member of staff the full name or email address on your Account when you pay, so your purchase can be linked to your Account.
3.6 If you forget to do this, you can claim your Pickles by emailing a copy of your receipt to sales@pickleballeire.com within 7 days of the purchase. You can only claim Pickles for purchases you made yourself. Claimed Pickles may take up to 30 days to appear in your Account.
3.7 You can check your Pickle Points balance at any time by logging in to your Account on the Website.
4. Redeeming Pickles
4.1 You can redeem Pickles for a Reward Code at one of three levels:
- 250 Pickles for €5 off;
- 500 Pickles for €15 off; or
- 1,000 Pickles for €35 off.
The minimum redemption is 250 Pickles. Each Reward Code is issued at one of these levels only.
4.2 Reward Codes can be used In-store or Online against any product except Gift Cards. They cannot be redeemed towards shipping costs.
4.3 Online, a Reward Code must be entered at checkout before you place your order. It cannot be added to an order after it has been placed. This is because Pickles can only be spent once they have been earned on earlier orders.
4.4 Each Reward Code can be used once. If your order total before shipping is less than the value of the code, the unused balance will be lost.
4.5 We may also offer rewards that let you redeem Pickles for a specific product free of charge (Free Product Rewards). The products available and the number of Pickles needed are shown under Rewards on the Website, and are subject to availability. A Free Product Reward cannot be combined with any other Free Product Reward, Reward Code or discount code on the same order.
4.6 Apart from Free Product Rewards, you can use up to five codes on a single order, including Reward Codes and other PickleballEire discount codes, such as sale codes. Gift Cards can be used alongside these codes and do not count towards the limit. Online, each code must be entered separately in the discount code field at checkout.
4.7 Pickles, Reward Codes and Free Product Rewards have no cash value and cannot be exchanged for cash.
5. Returns, refunds and faulty goods
5.1 If you return an item that earned Pickles, the Pickles earned on that item will be deducted from your Account. This happens when your refund is completed, In-store or Online, under our returns and refunds policy.
5.2 If you have already spent those Pickles, your balance may go below zero. Your Account will show the negative balance, and Pickles you earn afterwards will reduce it first. You cannot redeem Pickles while your balance is negative.
5.3 If you used a Reward Code to pay for all or part of an item that you later return or exchange under our returns policy, the Pickles used for that Reward Code will not be returned to your Account. Once Pickles have been redeemed and used, they cannot be recovered, even if items from that order are returned. This does not affect your rights under 5.4 if an item is faulty, or your right to cancel an Online order within 14 days of delivery and receive a full refund, including the value of any Reward Code used.
5.4 If an item is faulty, you have rights under the Consumer Rights Act 2022, including the right to a repair, replacement or refund. Where you receive a refund for an item paid for with a Reward Code, we will return the Pickle Points used to redeem the Reward Code.
6. Expiry
6.1 Your whole Pickle Point balance expires if there is no activity on your Account for 360 days. Earning or redeeming Pickles counts as activity and restarts the 360-day period for your whole balance.
6.2 For example, if you have 1,000 Pickles and earn 50 more the day before they would expire, your new balance of 1,050 Pickles will not expire for another 360 days.
7. Birthday Pickle Points
7.1 Giving your date of birth is optional. If your date of birth is saved in your Account, you will receive 200 Pickles each year on your birthday.
8. Changes to the Programme and termination
8.1 We may change these Terms or the Programme for a valid reason, such as a change in the law, our systems or our business.
8.2 If a change is to your disadvantage (for example, a lower earning rate or a shorter expiry period), we will email you at least 30 days before it takes effect. If you continue to use the Programme after that date, you will be treated as accepting the change. If you do not accept it, you can redeem your Pickles and leave the Programme before the change takes effect.
8.3 We may suspend or end the Programme by giving you at least 30 days' notice by email and on the Website. You can redeem your Pickles until the Programme ends. Any Pickles not redeemed by then will be cancelled.
8.4 We may suspend your membership or remove you from the Programme if we reasonably believe you have committed fraud, abused the Programme or seriously broken these Terms. In that case, we may cancel any Pickles that were obtained improperly. If we remove you from the Programme for any other reason, we will give you at least 30 days' notice and you can redeem your Pickles during that time.
9. Data protection
9.1 AirsoftEire Supplies Ltd, trading as PickleballEire, is the data controller for personal data collected through the Programme. This section summarises how we use it. Our full Privacy Policy also applies.
9.2 We collect the details you give us when you register (such as your name, email address, phone number, postal address and, if you choose, your date of birth), and records of your purchases and Pickles.
9.3 We use your personal data:
- to run the Programme and your Account, including adding, redeeming and expiring Pickles, because this is necessary to provide the Programme to you;
- to understand how Members shop, improve the Programme and prevent fraud, because we have a legitimate interest in doing so;
- to meet our legal and regulatory obligations;
- to send you marketing by email or SMS, only where you have consented or where you are an existing customer and have not opted out.
9.4 Marketing consent is separate from joining the Programme. You can opt out of marketing at any time, free of charge, using the unsubscribe link in any message, through your Account settings, or by calling us on 042 9351155.
9.5 We share personal data only with service providers who process it for us (such as our website, email and payment providers), where required by law, or to establish or defend legal claims. If we sell or buy a business or assets, personal data may be transferred to the buyer or seller, who must continue to respect your rights.
9.6 We keep records of your purchases and Pickles transactions for 6 years, as required by Irish tax law. We keep your other Account details for 12 months after your Account is closed, unless the law requires us to keep them longer. If you opt out of marketing, we keep only your contact details on a suppression list so that we do not contact you again.
9.7 You have the right to access, correct or delete your personal data, to restrict or object to our use of it, and to receive a copy of it in a portable format. Requests are free. We will respond within one month, which may be extended by up to two further months for complex requests, and we may ask for proof of identity.
9.8 To make a request or ask a question about your data, contact our data protection contact at sales@pickleballeire.com or write to: Data Protection, PickleballEire, The Brewery Business Park, Dundalk, Co. Louth, A91 N6C0.
9.9 If you are unhappy with how we use your personal data, you have the right to complain to the Data Protection Commission at www.dataprotection.ie. We would appreciate the chance to deal with your concerns first, so please contact us before going to the Commission.
9.10 You can update your personal details at any time on the My Account page.
10. Liability, general terms and contact
10.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any business losses.
10.2 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, including your statutory rights as a consumer.
10.3 We may transfer our rights and obligations under these Terms to another organisation. We will tell you if this happens, and it will not affect your rights. You may not transfer your rights under these Terms to anyone else.
10.4 If a court or other authority decides that any part of these Terms is invalid or unenforceable, the rest of these Terms will continue to apply.
10.5 These Terms are governed by Irish law, and the courts of Ireland have jurisdiction. If you live in another EU country, you may also bring proceedings in the courts of the country where you live.
10.6 For questions or complaints about the Programme, contact us at sales@pickleballeire.com, by phone on 042 9351155, or by post at PickleballEire, The Brewery Business Park, Dundalk, Co. Louth, A91 N6C0.